RSNA
  • IT: Operations
  • Oak Brook, IL, USA
  • $40,300
  • Salary
  • Full Time

The RSNA offers a variety of benefits including medical, dental, optical, 403b retirement plan, flexible work arrangements, employee training and development, tuition reimbursement and many more.


Description: Functions as the first tier of desktop support for the IT: Operations department for the purposes of configuring and maintaining hardware/software and assisting computer users.

Responsibilities Include:

  • Install, configure, and troubleshoot Windows and MacOS operating systems.
  • Diagnose, troubleshoot, and repair hardware and software issues on all workstations.
  • Troubleshoot network connectivity problems.
  • Support users with computer basics, computer related equipment and software needs.
  • Update ticket tracking system for work performed.
  • Provide and/or setup computer networking and A/V equipment for in-house meetings.
  • Maintain laptops and equipment for off-site requests.
  • Maintain hardware inventory using cloud based asset-tracking system.
  • Assist with infrastructure setup during RSNA Annual Meeting at McCormick Place.
  • Cross-train as backup for other IT: Operations personnel responsibilities.
  • Assist in administering Microsoft Active Directory, Group Policy, Print and Network services.
  • Build and automate deployment of custom Windows computer images.
  • Assist Infrastructure Specialist with higher-level network and server project.

Requirements:

  • Bachelor's Degree in Computer Science or equivalent preferred
  • CompTIA A+ or Network+ certification highly preferred
  • Excellent interpersonal skills and customer service attitude
  • Previous experience with computer hardware and software support
  • Proven oral and written communication skills
  • Excellent organizational skills
  • Ability to handle multiple projects at one time
  • Excellent judgment and problem-solving ability
  • Knowledge of Powershell a plus
  • Knowledge of Active Directory Domain Services a plus
RSNA
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