• IT: Operations
  • Oak Brook, IL, USA
  • Full Time

The RSNA offers a variety of benefits including medical, dental, optical, 403b retirement plan, flexible work arrangements, employee training and development, tuition reimbursement and many more.

Description: Functions as the first tier of desktop support for the IT: Operations department for the purposes of configuring and maintaining hardware/software and assisting computer users.

Responsibilities Include:

  1. Install, configure, and troubleshoot Windows and MacOS operating systems.
  2. Diagnose, troubleshoot, and repair hardware and software issues on all workstations.
  3. Troubleshoot network connectivity problems.
  4. Support users with computer basics, computer related equipment and software needs.
  5. Update ticket tracking system for work performed.
  6. Provide and/or setup computer networking and A/V equipment for in-house meetings.
  7. Maintain laptops and equipment for off-site requests.
  8. Assist with infrastructure setup during RSNA Annual Meeting at McCormick Place.
  9. Cross-train as backup for other IT: Operations personnel responsibilities.
  10. Assist in administering Microsoft Active Directory, Group Policy, Print and Network services.
  11. Build and automate deployment of custom Windows computer images.
  12. Assist Infrastructure Specialist with higher-level network and server project.


  1. Bachelor's Degree in Computer Science or equivalent preferred
  2. 0-1 years experience in a similar role
  3. CompTIA A+ or Network+ certification highly preferred                           
  4. Excellent interpersonal skills and customer service attitude
  5. Previous experience with computer hardware and software support
  6. Proven oral and written communication skills
  7. Excellent organizational skills
  8. Ability to handle multiple projects at one time
  9. Excellent judgment and problem-solving ability
  10. Knowledge of Powershell a plus
  11. Knowledge of Active Directory Domain Services a plus
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